Hotel Kastanienhof Berlin

Room was bright and clean. Location was fantastic, right beside tram stop and around the corner from U-Bahn station.

You had to pay 1 Euro each time you wanted to use the safe in the room. Also, we checked in and were given a room at the front of the hotel, facing the street. As the tram runs right past the door, the room was very noisy when the windows were open. If the windows (double-glazed) were closed, you couldn't hear anything. But we were there in high summer, and as there was no air coniditioning, it was impossible to sleep with the windows closed. So we had to open the windows, and it was extremely noisy. We did inquire after a room at the back of the building but were told that we should have specified this at time of booking and that it cost EUR 15 extra! I don't remember seeing this on the web site at the time, and I would certainly have booked a room at the back if I'd known this.

About the hotel: well placed road signs to indicate the location of the hotel; nice location close to the city centre; clean, neat, calm, decorated with taste. About the hotel staff: polite, hospitable, helpful, professional, give prompt and exact information. About the services: up to the standard.

Helpful reception, room well equipped, good breakfast, very good value for money

This hotel is very clean, staff is friendly, great location and they rent bikes! I had a single room which was perfect size and bed was very comfortable. I felt immediately at home. Would recommend to anyone.

Clean and nice. A room towards the street is unfortuneately a bit noisy, because of the tramway. Next time I would insist on a room towards the yard.

For European hotel rooms are large, comfortable, clean, quiet, good in room storage, outstanding breakfast and coffee, and supberb staff. There was not a question they could not answer and they were very willing to offer advice and help on travel and sites to eat. Safe & Secure environment.

Location near gls school and near lots of hot spots of the town ,friendly neighbourhood.

Expected that price to include breakfast.

It was very comfortable and good value for money. The location is good, with a great variety of cafes/restaurants nearby, in an attractive laid back neighbourhood and an easy walk into Berlin Mitte to see the sights. The U-Bahn Seenfelder Strasse was 5 minutes walk away, and tram M1 goes from just outside the hotel to Hackesche Markt and Friedricstrasse station and the University, close to Unter den Linden and the central sights. The hotel staff were friendly and very helpful, giving us information, speaking good English, and having tickets for the Berlin transport system on sale, as well as postcards and stamps. The breakfast was excellent.

Nice staff who were friendly and helpful with information. Great location with lots of places to eat nearby, a short tram ride or longer pleasant walk into the city. Had a real sense of being in a changing Berlin all around. Rooms were comfortable, clean and spacious. Great breakfast if you want to eat in alternatively places across the road for a change.

Trams run past the outside so go for a back room if you are a light sleeper. If only they had tea and coffee making facilities in the room! Hot water ran low in the evenings.

Big specious rooms. Nice staff. Very clean. M1 tram just across the street. Lovely breakfast. Cheap Mini-Bar.

Almost no english channels, only 1 or 2 news channels in english, everything else in German.

Staff pleasant& helpful. Courtyard parking secure/9 Euro per nite good for Berlin

Terrible, terrible 4th floor twin room. Tiny, tiny room & bath with sloped low ceilings, really an attic trying hard to be a hotel room. Hard, very narrow beds. Did I mention tiny room very claustrophobic . Lift only to 3rd floor...many steps to # 4, also stairs from garage courtyard to reception. Neighborhood geared to young singles/couples , nary a grey head in sight, not a venue for seniors. Very disappointed, worst hotel stay of 14 day vacation. No restaurant in hotel, a few walking distance.

Good location for seeing the sites of Berlin. Easily accessible via tram from S-bahn.

No English newspapers poor wi fi

Very friendly and extremely helpful staff who could all speak English. In a great district with lots of restaurants, cafes.

The staff is amazing, very friendly and helpful. The room was very clean and big (it is hard find hotels with big rooms). I had to do a late check in and when I went in the room there was a print out with info about the wireless internet, they take care of details. The location is great, lots of nice local stories and cafes. I love it, I wish I could stay longer.

Nothing, everything was perfect!!!